Terms & Conditions
Plyguy Limited (Plyguy) adheres to the Consumers Guarantee Act (CGA) and The Fair Trading Act (FTA).
Seconds and Downgrade products
Seconds and downgrade products are sold with imperfections and are considered “as is”. These imperfections include, but are not limited to, dents, chips, cracked veneer, unsquared, incomplete edges etc.
We do not accept returns, issue refunds or provide warranties for seconds grade products based on quality.
It is the responsibility of the purchaser to ensure that these products are suitable for the intended application.
Seconds and downgrade products are sold as they come off the pack. Sorting is not allowed.
Warranty & Damaged/Faulty Goods Policy
The customer must check their items and report any damages or faults to Plyguy by email within 5 working days of having received their item. Please specify your invoice, delivery docket, and buyer details, as these are required as proof of purchase. We reserve the rights to refuse any claims that are made after this time frame, or without proof of purchase.
The customer is responsible for all expenses of sending the faulty item back to Plyguy for assessment. The customer must contact Plyguy for approval prior to item return. Items must be returned with all accessories including their original packing materials, cartons and boxes etc.
Plyguy will endeavor to conduct any assessment of damaged or faulty goods as quickly as possible. Photos will be requested from the customer as proof of damage.
Should the items be assessed by Plyguy as damaged or faulty, then Plyguy has the option to offer the customer a repair, a replacement or a refund. In accordance with the CGA, the choice of option is at Plyguy’s discretion.
Plyguy is liable for sending replacement items back to the customer, except when returned items are checked and found to not be damaged or not be in the same condition that the customer has reported. In this case, the customer is liable for the return freight.
All warranty claims must be made by the original buyer of the item. Warranty is not transferable beyond original buyer.
Warranty / Damage claims DO NOT Cover:
Normal wear & tear.
Damage from using goods for a purpose for which they were not designed.
Damage from freight (please see shipping section below).
Refund & Returns Policy
Refunds will not be offered after the item has been used or altered in anyway. Seconds and downgrade products are sold in ‘as is’ condition and, are described as accurately as possible (see Seconds and Downgrade products section above).
Refunds will not be offered if the customer changes their mind, or if an item is ‘not what you expected’. A store credit maybe issued at Plyguy’s discretion.
Refunds will not be offered for special order or non-stocked items which have been ordered specifically for the customer.
Original freight/delivery charges are non-refundable. Return freight is the responsibility of the customer to arrange and pay for.
All items must be returned to us for full assessment BEFORE any refund will be issued.
Refunds will be processed by Plyguy after the goods have been fully checked. The customer will be advised of the outcome after the assessment.
Plyguy reserves the right to charge a restocking fee for returned items. The fee is 15% of the original purchase price.
Shipping
Please refer to our delivery/freight page for more specific details about the process and requirements for the receipt of goods. Any additional costs incurred during the delivery because the recipient has not met these requirements will be passed onto the recipient. This may result in delays for your delivery.
We will pack up and freight your order as soon as we have received your payment. We usually dispatch within 1 working day of full payment clearing. This may take longer during busy periods.
Plyguy is not responsible for the length of transit time or for damages received during freight. We do not get visibility of our freight partner’s delivery schedules. Please liaise direct with the delivery depot for those timings.
It is the recipient’s responsibility to ensure that the goods are inspected upon delivery for any damage or issues. Any damage must be noted on the driver’s delivery docket and notified to Plyguy within 7 days of delivery. We will coordinate with you and the freight provider about replacements/refunds etc. Due to the restrictions of the Carriage of Goods Act 1979, damage claims received after 7 days cannot and will not be processed.
If you do have any issues with your delivery/freight, please let us know ASAP so we can try resolve things as fast as possible.
Privacy
Please see our privacy policy page here.
Payment and Holds Policy
If goods are not paid for within 5 working days, Plyguy may cancel your order and put the goods back into stock.
We do not hold stock for customers without prior payment.
Goods must be collected from the yard within 5 working days of the date of invoice. Goods may be held for a longer period in special circumstances but only by prior arrangement with management.
Collection is from the yard of purchase. Plyguy Wairarapa – 3351 State Highway 2, Clareville, Carterton 5713. Plyguy Taranaki – 380 Junction Road (SH3), Burgess Park, New Plymouth 4371.
We accept the following forms of payment:
Internet banking
Bank Deposit
EFTPOS, Debit and Credit Card (Credit card and Paywave surcharge of 2% applies)
Cash
We are constantly trying to improve your shopping experience at Plyguy. If you have any comments as to how we can improve, please send us an email (office@plyguy.co.nz).
Thank you for shopping with Plyguy – Delivering great value plywood and timber products to your door.